FAQ's on Student Services

Do I need a Northwestern University email account?
Yes, this is required because Northwestern uses its email system as an official means of communication with students. Even if you already have email, you must activate your Northwestern University account. For more information on setting up and using this account, please go to the Northwestern email information page.

Am I eligible for student health insurance?
As a student in a part-time program you are eligible to purchase health insurance coverage at the rate for part-time students. This coverage is limited and you should contact health services to sign up and get current pricing information. You can view information at the health services page.

Will I get a student ID card?
ID cards (WildCard) are only issued to local students, but you will have access to all electronic student resources via your NetID.

What if I have not received my Net ID or have questions about my Net ID?
Your NetID information is sent along with an admissions/registration packet. In the event that you did not receive this packet, please call (847) 491-3582 or email the graduate admissions coordinator.

If you received this information but are having problems/questions about your NetID, please call (312) 503-3333 and select option #1, Monday-Thursday, 9:00-6:00 pm; Friday 9:-00-5:00 pm (CST), or send our IT office an email: scs-help@northwestern.edu.

Note: You must establish a PIN and security question(s) when you set up your NetID. That way, you can re-set your password if necessary. SCS staff cannot re-set your password for you on the phone!

Can I use the Northwestern University library system?
With your active NetID, you can conduct research through the library's extensive online collection. More information is available at the Northwestern Library homepage. There is also a page dedicated to students in the MMI Distance program at http://www.galter.northwestern.edu/guides/mmi/. This guide will be helpful as you look for information that is more specific to your program and will assist you as you have questions about remote access.

Where can I learn about the rules governing plagiarism and other academic integrity policies?
Information regarding academic integrity at the university can be found in the graduate student handbook and the academic integrity page. Online students are bound by these policies.

What if I need special assistance?
It is Northwestern University policy to ensure that no qualified student with a disability is denied the benefits of, excluded from participation in, or otherwise subjected to discrimination in any University program or activity. Students enrolling in distance education programs requiring disability accommodations should contact Services for Students with Disabilities (SSD) at 312-503-4042 as soon as possible. Accommodation requests are addressed on a case-by-case basis.

Can I attend the on-campus graduation ceremonies?
You are invited to participate in the University's annual commencement and SCS Convocation ceremonies. Students who have applied for graduation will receive an invitation and information regarding these events.

How do I get my course materials, including books?
You can order books and coursepacks at http://www.shop-edmap.biz/nuo/. Other materials will be available to you through the course web site.