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The ability to handle conflicts and negotiate win-win outcomes with others is critical for success in business. Guided by best practice research, participants will learn the tools and techniques necessary to manage conflict with others. They will diagnose their own conflict resolution style and hone their ability to achieve win-win outcomes with others. Discussion will also focus on why disputes occur in the workplace and how individuals might inadvertently contribute to them. Participants will practice proven techniques to resolve disputes and improve working relationships while learning how to identify the underlying needs and interests of others, express agendas, create options, manage emotions, and create win-win agreements.
